Particularly popular questions

• What can the app do?

• Does it cost anything to use the app?

• Can Japanese people use it, too?

• Does the app support languages other than Japanese?

• What kind of smartphone do I need?

• Where can I use the app? Also, what kind of Wi-Fi can I connect to?

• What company created this app?

• How is it different from Japan Connected-free Wi-Fi?

• Can the app be used on a PC or Windows Phone?

• Is there anything I need to be careful about when using free Wi-Fi?

• Are there any restrictions on the length of time or number of times Wi-Fi services can be used?

• If you cannot connect [Confirmation of Basic Settings]

• If you cannot connect [Confirmation of Basic Settings]

• There are some websites and apps that won’t work with free Wi-Fi.

• Is user registration required?

• Will I be sent mail magazines if I register?

• If I register with from an SNS account, will the registration appear on my timeline or be posted?

• Can multiple devices use the app from a single mail address or SNS account?

• I registered my email address, but haven't received a tentative registration email.

• Can I change or delete my user information?

• My device connects to a Wi-Fi, even though I turned off the automatic authentication settings.

• Authentication has not been completed, even though I'm connected to a supported Wi-Fi.

• An access marker is indicated nearby on the Wi-Fi spot map, but I cannot connect to Wi-Fi.

• Why can't I connect automatically if I don't allow the app to use my location information?

• Why can't I connect automatically if I don't allow notifications?

• I cannot delete the notification "Automatically connect to supported Wi-Fi."

• How can I use OpenRoaming-compatible Wi-Fi?

• How do I connect to an OpenRoaming Wi-Fi spot?

• How do I find an OpenRoaming Wi-Fi spot?

• I'm worried because OpenRoaming also connects to some unknown Wi-Fi spots.

• I can't connect to the OpenRoaming Wi-Fi spot.

• Automatic connection settings cannot be changed.

• I keep getting an error message.

• The error message "You have reached the maximum number of authentication attempts for the day. Please try again at a later date." is displayed repeatedly.

• The error message "You have reached the maximum number of authentication attempts for the day. Please try again at a later date." is displayed and I cannot connect to the internet.

• 「Wi-Fiネットワークに接続しますか？　Japan Wi-Fi auto-connectによるおすすめ」というサイレント通知が届きません。【Android 10】

• 「Wi-Fiネットワーク候補」を許可するにはどうしたらよいですか。【Android 10】

• I've connected once, but it doesn't connect to Wi-Fi automatically [iOS]