The reasons for not being able to connect vary depending on your device and environment. Answer simple questions and check the basic settings of your app and device.

Select "Yes" to move to the next item.

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• User registration

  Have you completed user registration?

  Yes

  No

  How to check/What to do

  If a screen like the one shown is displayed when you start the app, user registration has not been completed. Complete user registration following the instructions on the screen.

  

• Wi-Fi settings

  Is your device's Wi-Fi turned on?

  

  Yes

  No

  How to check/What to do

  If it is off, tap to turn Wi-Fi on. If it is off, tap to turn Wi-Fi on.
  You can also turn Wi-Fi on from "Wi-Fi" in your device's "Settings."

  

• Wi-Fi settings

  Is the "!" mark displayed on the app's top screen?

  

  No

  Yes

  How to check/What to do

  If location information and notifications are not allowed, a "!" mark will be displayed in the position shown.
  If the "!" mark is displayed, tap it to display a dialog. Follow the instructions on the screen to allow location information and notifications.

  Why can't I connect automatically if I don't allow the app to use my location information?

  Why can't I connect automatically if I don't allow notifications?

• Check the automatic connection settings

  Is the automatic connection of the Wi-Fi to which you wish to connect turned off?

  

  Yes

  No

  How to check/What to do

  Turn the automatic connection back on.
  Then turn Wi-Fi off and on again.
  If you only change the automatic connection settings, it may take some time before automatic connection is completed.

• Check the connection status

  Is the network name displayed on the app's top screen?

  

  Yes

  No

  How to check/What to do

  If you are connected to a Wi-Fi, the network name will be displayed in the position shown.

  If it is not displayed

  You are not connected to a Wi-Fi. Open "Wi-Fi" in ”Settings” of your device, and check if a signal is being received. If the network name is not displayed, the Wi-Fi signal is not being received; move to a location with a strong signal.

  An access marker is indicated nearby on the Wi-Fi spot map, but I cannot connect to Wi-Fi.

  

  If a message "Authentication has not been completed" is displayed

  The status will change to "Connected to Internet" after a short while. If it doesn't change, turn off Wi-Fi and then on again.

  

• Check the support status

  Are you trying to connect to a supported Wi-Fi?

  

  Yes

  No

  How to check/What to do

  If a message "Not supported" is displayed

  It is not supported by Japan Wi-Fi auto-connect.

  Supported Wi-Fi service

  

  If a message "Authentication has not been completed" is displayed

  The status will change to "Connected to Internet" after a short while. If it doesn't change, turn Wi-Fi off and then on again.

  

• Check the signal conditions

  Is the signal of the Wi-Fi to which you are connected strong enough?

  Yes

  No

  How to check/What to do

  Open "Wi-Fi" in ”Settings” of your device, and check the Wi-Fi status.

  The signal is weak.

  If the signal is weak, the connection may be terminated; move to a location with a strong signal.

  You are switched to the other Wi-Fi unintentionally.

  Opening "Connection/Notification settings" from the app's menu and turning off "Prioritize connection to supported Wi-Fi" may resolve the issue.

  How does the function "Prioritize connection to supported Wi-Fi" work?

  You are connected while walking.

  Please always stop walking before using Wi-Fi.

  

• Error message history

  Have you received an error message?

  

  Yes

  No

  How to check/What to do

  E10020001

  This error is displayed when you have reached the daily maximum usage limit.

  Other errors

  Moving to a location with a strong signal, turning Wi-Fi off, and then turning Wi-Fi on again may resolve the issue.

  Please refer to the following article for details.

  I keep getting an error message.

• Filtering function

  Is the Internet unavailable only for some sites and apps?

  No

  Yes

  How to check/What to do

  If only some websites and apps are unavailable, it may be due to filtering functions put in place by the free Wi-Fi services from the viewpoint of juvenile protection.
  Please enjoy the other sites or use the Internet by a different method, such as mobile communication.

  I cannot see some websites or use some apps with free Wi-Fi services.

  

• Other causes

  Effect of other apps

  We found some events where connection and authentication are unsuccessful due to the effects of
  ・Other Wi-Fi connection apps
  ・VPN apps
  ・Ad blocker apps
  
  .
  Please try turning off the functions of these apps temporarily.

  Effect of mobile communications

  When mobile data communication such as LTE is turned on, it may be difficult to connect to Wi-Fi.
  By turning mobile data communication off or switching to Airplane mode, you may be able to connect.